Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat or by call and get immediate assistance. We recommend to contact you via tickets if you […]
Articles Tagged: support
What support is included with my hosting plan?
This article details the scope of support we provide for our hosting products. Support Tickets: Our support team is manned 24 hours a day, 7 days a week. You can raise tickets with our support team with an average response time of around 20 – 30 minutes. Please note, some enquiries may take longer to […]