There could be a number of reasons why SSL/HTTPS isn’t working on your website. Please see if one of the causes listed below helps to solve your issue.

Please try to open your domain with HTTPS in your browser before moving on to ensure that SSL is actually not functioning. Type in, replacing with your own domain name.

  • Is your domain newly hosted?
  • Has the certificate expired?
  • Did you set up the redirect to HTTPS?
  • Does your website have mixed content?
  • Are you using external name servers?

Is your domain newly hosted?

Then the SSL certificate has probably not been activated yet. From the moment a domain is registered or transferred to, it can take up to 24 hours for SSL to work. Please try again later.

Is it still not working after 24 hours? Then maybe something went wrong with the activation of your certificate. Please contact our support so we can check it for you and manually activate the certificate if needed.

Has the certificate expired?

In rare cases, something goes wrong with the renewal of the SSL certificate for your domain. If you notice that HTTPS suddenly stopped working, please contact our support so we can fix it.

Did you set up the redirect to HTTPS?

Even though SSL has been activated on your domain, visitors can still access your site using HTTP. If you want to make sure that your site is only accessed through HTTPS, you need to create a redirect.

Does your website have mixed content?

Mixed content refers to the fact that your site is served over HTTPS, but some resources used on your site are not secure. For example, URL’s to images that use HTTP, parts of your theme, etc. This is especially common with WordPress sites. You can fix it by setting up the redirect to HTTPS and/or installing a plugin called Really simple SSL.

Are you using external name servers?

If your domain is not using our name servers, no SSL certificate will be issued. That’s why we recommend that you change your name servers to ours. You can do this from the control panel under DNS. Check the below link for more information.
How to check what nameservers a domain is using?
If you don’t want to use our nameservers, you can change it by following few steps given below.
Custom nameserver
Whether you changed the name servers, it can take up to 24 hours until it’s active.