Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat or by call and get immediate assistance. We recommend to contact you via tickets if you don’t require immediate/urgent assistance.
Billing/sales tickets may take more time to be responded to depending on the time you open the ticket since billing/sales is not 24/7 available like the technical support department.